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Order Policies And Procedures
Shipping - Returns - Resale
See information about Domestic
Shipments, Returns & Refunds, Resale
For California Residents
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Domestic Shipments:
Jatayu offers shipping in the continental United States via Fed Ex (and occasionally United Parcel Service). When you place your order over the website your order will calculate the weight of your items and provide you with the shipping cost based on the option you choose. Options: Ground, 3 Day Select, 2nd Day Air, Next Day Air.
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Merchandise Returns:
Happily, returns are few and far between. However, if we have shipped in error, we will gladly pick up the tab for the return shipping. Please contact Jim Fox at jimfox@san.rr.com if you want to make a return. He will advise you how to proceed. You can also reach him by phone: 619-840-4369 or toll free 888-350-6481.
Refund Policy:
We want you to be happy with your purchase. If for any reason
you are not pleased with a product, please return the product
in its original condition within 10 days for a full refund on
the merchandise. Please note: Tools must be unused and in their
original undamaged packaging. |
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Errors, Damages, and Shortages:
Please advise Jim Fox at jimfox@san.rr.com within 3 days of receipt if your order is not correct or if it arrived damaged. You can also reach him by phone: 619-840-4369 or toll free 888-350-6481. |
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Resale For California Residents:
If you have a resale card, please submit this form Resale
Card via email to Jim Fox at jimfox@san.rr.com or fax to: 1-619-276-3527. Also please send us a copy of the
California Resale Certificate sent to you by the State Board
of Equalization. Note: Tools are taxable unless they are for
resale. |
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